Privacy Policy (Canada)

1. What personal information we collect

• Name and contact details (e.g., email address, phone number).
• Lead submission details (e.g., company/organization, message content).
• Communication records (e.g., responses to emails and support requests).
• Usage data such as pages viewed, approximate location, and technical information (e.g., device/browser type, log data).

2. How we use personal information

We use personal information for purposes including:

• Providing and improving our website and services.
• Responding to inquiries and managing lead submissions.
• Communicating with you about services you request.
• Performing analytics and maintaining security and fraud prevention.
• Meeting legal and regulatory obligations.

We follow fair information practices and provide transparency about our practices in accordance with Personal Information Protection and Electronic Documents Act (“PIPEDA”).

3. Cookies and similar technologies

Our website may use cookies and similar technologies (e.g., for basic site functionality, security, and analytics). Canada does not impose an EU-style blanket cookie consent banner requirement, but when cookies are used to collect personal information or to enable/identify targeted or persistent identifiers tied to individuals, we provide meaningful transparency and obtain consent where required, consistent with Personal Information Protection and Electronic Documents Act.

4. When we disclose personal information

We may disclose personal information to service providers that help us operate the website and conduct business activities (e.g., hosting, analytics, and communication tools), and as otherwise required or permitted by law. We also may disclose information to protect rights, safety, and security, or to comply with legal obligations.

5. Cross-border processing

Your personal information may be processed and stored in countries outside Canada, including where our service providers operate. When we transfer personal information across borders, we take steps designed to ensure appropriate protection and that our practices remain consistent with the transparency and fair information principles in Personal Information Protection and Electronic Documents Act.

6. Lead submissions and marketing messages (CASL)

If lead capture on this site is used to send commercial electronic messages (e.g., emails or marketing follow-ups), we will comply with Canada’s anti-spam rules. In particular, we will obtain the required consent, include required identification information, and provide an unsubscribe mechanism in each commercial electronic message, consistent with An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, and to amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act.

7. Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide requested services, maintain business records, resolve disputes, and comply with legal requirements. Retention periods vary depending on the nature of the information and the purposes for which it was collected.

8. Accuracy, safeguards, and your choices

We use appropriate safeguards designed to protect personal information. We aim to keep information accurate and up to date where necessary for the purposes for which it is used.

Depending on your situation, you may have rights to access and request correction of your personal information and to ask questions about our privacy practices. We will respond to requests in a reasonable timeframe and in accordance with applicable law, including Personal Information Protection and Electronic Documents Act.

9. Contact us

For privacy questions, access/correction requests, or unsubscribe-related concerns, contact us at:

Legal representative: Daniel Schmidt, Managing Director. Registration: Business Number (BN) 150665805. GST/HST registration number: 856111568RT0001.